Returns Policy

We offer a 7-day return policy, which allows you 7 days from the date of receipt to request a return.

Return Conditions:

• Items must be returned in their original condition: unworn, unused, with tags, and in the original packaging.

• A receipt or proof of purchase is required.

• We recommend trying on products with care to maintain their condition.

Initiating a Return:

• To begin the return process, please contact us at Gavis.shop to initiate a return request.

• If your return is approved, we will arrange for a pickup from your location.

Questions:

• For any inquiries regarding returns, please reach out to our customer support team.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or if you receive an incorrect item, contact us immediately so we can address the issue and make it right.

Exchanges

To exchange an item, we recommend returning the original item and making a new purchase for the desired item once the return is accepted. This process ensures you receive the correct item as quickly as possible.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, the refund will be processed to your original payment method within 10 to 14 business days. Please note that additional time may be needed for your bank or credit card company to post the refund.

Refund Eligibility:

• Items must be in their original condition: unworn, unused, with tags, and in the original packaging.

• A receipt or proof of purchase is required.

If you do not receive your refund within 14 business days of approval, please contact our customer support team for assistance.